Privacy Policy

Blissaroo Couriers ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Blissaroo Couriers
North West England
Email: [email protected]

We are the data controller for the personal information we collect through this website and our services.

2. What Data We Collect

We may collect and process the following personal data:

Information You Provide

• Name and contact details (email address, phone number)
• Collection and delivery addresses
• Details of goods being transported
• Payment information (processed securely — we do not store card details)
• Any other information you provide when contacting us or making a booking

Information Collected Automatically

• IP address and browser type when you visit our website
• Pages visited and time spent on the site
• Referring website or search terms used to find us

3. How We Use Your Data

We use your personal data for the following purposes:

• To fulfil your booking — processing and managing your delivery requests
• To communicate with you — sending booking confirmations, updates and responding to enquiries
• To process payments — invoicing and managing accounts
• To improve our services — analysing how our website and services are used
• To comply with legal obligations — maintaining records as required by law

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance — processing is necessary to fulfil your booking
• Legitimate interests — improving our services and communicating with customers
• Legal obligation — where we are required to retain records by law
• Consent — where you have given us explicit permission, such as for marketing communications

5. Medical and Sensitive Data

Where our services involve the transport of medical specimens or healthcare-related goods, we may handle information that relates to health. We treat all such information with the highest level of confidentiality. This data is used solely for the purpose of fulfilling the delivery and is not shared with any third party except where required by law or with your explicit consent.

6. Sharing Your Data

We do not sell or rent your personal data to third parties. We may share your data with:

• Drivers and subcontractors — only the information necessary to complete your delivery
• Payment processors — to handle transactions securely
• IT and website service providers — who help us operate our website and systems
• Legal and regulatory authorities — where required by law

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

7. Data Retention

We retain your personal data only for as long as necessary:

• Booking and delivery records are retained for 6 years for accounting and legal purposes
• Enquiry and contact form data is retained for 12 months unless a booking results
• Website analytics data is retained for 26 months

After the applicable retention period, your data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request deletion of your data where there is no lawful reason to retain it
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of the website.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113

14. Contact Us

For any questions or requests relating to this Privacy Policy, please contact:

Blissaroo Couriers
North West England
Email: [email protected]